EXCHANGE-REFUND-RETURN POLICY
RETURNS
We understanding finding the right fit can be hard when shopping online so we made our returns policy as easy as possible.
To start a return or exchange, please click here.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
REFUND CONDITIONS
- All returns for refund are subject to a $10 restocking fee
- We offer refund, exchange or store credit options on full price items. Any item purchased on discount is considered final sale. International orders can be exchanged or we offer a store credit.
- Shipping charges are non-refundable
You can always contact us for any return questions at info@sunchaserclothing.com
EXCHANGES
To be eligible for an exchange, your garment must be unworn, clean for exchange within 14 days of receiving your delivery. Swimwear must contain hygiene stickers that have not been taken off or reattached. We will refuse the return of your product in the case that the product is dirty, has been worn or is damaged in any way. We will send products that don’t fill our requirements back to you at your expense.
SALE ITEMS CAN BE EXCHANGED
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise wait for the product to arrive back to us. Contact us at info@sunchaserclothing.com with any questions.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To start a shipping claim, please click here.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on:
- Discounted, sale items and gift cards.
- Not wanting the product
- Worn or damaged items
- Items returned without tags or hygiene stickers
WHAT IS CHECKOUT+?
If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free! Return requests should be submitted through our customer portal.
If you opted out of Checkout+, no worries! You are still able to submit your return through our portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our customer portal.
Let customers speak for us
from 68 reviewsThis one piece is such great quality, the print and style is sooo perfect, it was the exact one piece I was looking for!! Double’s as a cool bodysuit with some jeans hehe
Amazing and beautiful hats!
Coolest hats I’ve ever seen!!!!
Hallie Bikini Top -Cloud
THE HATS ARE SO GORGEOUS I LOVE THEM! A PERFECT PRESENT FOR FRIENDS TOO ❤️❤️! My friend started crying with the yellow hat
Free Returns & Package Protection
Ordered the full coralicious set and I absolutely love it. The colours pop, the material is so soft and the fit is so flattering!
Ordered the full coralicious set and I absolutely love it. The colours pop, the material is so soft and the fit is so flattering!
Covers my bum and stays up while chasing the kiddies!
I was a little hesitant to order swim online, but the Haven Set fits like a dream. The quality is so much better than anything I’ve bought from bigger brands!! it feels supportive yet comfortable, and hasn’t stretched or faded after multiple wears. Plus, I always get compliments on the chocolate print
I ordered last minute before a trip and the team at Sunchaser went above and beyond to make sure it arrived in time. The packaging was eco-friendly, and I loved the little personal touch in the note. Couldn’t recommend this brand more!
The hand-drawn prints are what made me order in the first place, and they’re even more stunning in real life. The colours are vibrant, unique, and don’t fade after swimming in the ocean. I love that they feel special and not like anything you’d find in a fast-fashion store!
I got the Delilah Surf Suit and it’s absolutely perfect for long days in the water. It stays in place while I’m surfing, the fabric feels buttery soft, and I love that it’s made from recycled plastics. Supporting a sustainable surf brand run by such a young founder makes it even better!
Great quality suit that actually covers your bottom - yet super cute!
These swimmers are absolutely gorgeous and fit perfectly. They are also a great material. I am glad I can support such an amazing and LOCAL brand!