Returns & Exchanges
14-Day Returns, Made Simple
We understand that finding the perfect fit online can be tricky — that's why we've made our returns process as simple and seamless as possible.
Start a Return or ExchangeWhat Qualifies
- Unworn and unused
- In original condition
- All tags attached and in original packaging
- Hygiene stickers intact (for swimwear)
FAQs
Refunds
We offer refunds, exchanges, or store credit on all full-priced items.
- A $10 restocking fee applies if you return your whole order
- Shipping costs are non-refundable
- Refunds are issued to your original payment method once your return is approved and processed
Exchanges & Store Credit
We gladly offer exchanges on eligible items, including sale items. To qualify:
- Items must be returned within 14 days of delivery
- Must be unworn, clean, and in original condition
- Swimwear must have hygiene stickers intact
If your return doesn't meet these conditions, it will be sent back to you at your expense. Sale items are final sale — exchanges and store credit only.
Fastest option: place a new order for your desired item and return the original piece for a quicker turnaround.Sale Period Returns
Our returns policy is slightly different during sale periods. All sale items (excluding our 60% off section) are eligible for an exchange or store credit only — no refunds. Requests must be made within 14 days of receiving your order.
Items purchased in our 60% off section are final sale and not eligible for return or store credit. Size exchanges are available on 60% off items, subject to stock availability, within 14 days of receiving your order.
International Returns
We accept international returns and want to make the process as smooth as possible.
- International customers are eligible for exchanges, store credit, and refunds
- Return shipping costs are the customer's responsibility
- We recommend using a tracked shipping service — we're not responsible for lost returns
- Any customs duties, taxes, or import fees on return shipping are the customer's responsibility
Once your return is received and approved, your exchange or store credit will be processed promptly. Sale period return terms above also apply to international orders.
Damages & Issues
Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect, contact us immediately at info@sunchaserclothing.com so we can make it right as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Sale items (refunds not permitted)
- Gift cards
- Worn, damaged, or used items
- Items without tags or hygiene stickers
What is Checkout+?
If you opted into Checkout+, your return shipping label is included — you can return any item(s) in your order for a refund or exchange for free. Return requests should be submitted through our customer portal. If you opted in during a sale period, we'll cover your return shipping label for store credit or exchange.
If you opted out of Checkout+, no worries — you can still submit your return through our portal. You'll be responsible for return shipping charges, and return labels can be purchased through the portal.
Need help? info@sunchaserclothing.com