Refund policy
We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sunchaserclothing.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sunchaserclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sunchaserclothing.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
REFUND CONDITIONS
- All returns for refund are subject to a $10 restocking fee
- We offer refund, exchange or store credit options on full price items. Any item purchased on discount is considered final sale
- Shipping charges are non-refundable
You can always contact us for any return questions at info@sunchaserclothing.com
EXCHANGES
To be eligible for an exchange, your garment must be unworn, clean for exchange within 14 days of receiving your delivery. Swimwear must contain hygiene stickers that have not been taken off or reattached. We will refuse the return of your product in the case that the product is dirty, has been worn or is damaged in any way. We will send products that don’t fill our requirements back to you at your expense.
SALE ITEMS CAN BE EXCHANGED
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise wait for the product to arrive back to us. Contact us at info@sunchaserclothing.com with any questions.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To start a shipping claim, please click here.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on:
- Discounted, sale items and gift cards.
- Not wanting the product
- Worn or damaged items
- Items returned without tags or hygiene stickers
WHAT IS CHECKOUT+?
If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free! Return requests should be submitted through our customer portal.
If you opted out of Checkout+, no worries! You are still able to submit your return through our portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our customer portal.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your last item, without giving any reason.
To exercise your right of withdrawal, contact us at info@sunchaserclothing.com with a clear statement of your decision to withdraw (e.g. a letter sent by email). You may use the following model withdrawal form, though it is not obligatory:
"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [date]."
Returns
Once you have notified us of your withdrawal, please return the goods to our return address within 14 days. Return shipping costs are [at your expense / covered by us].
Refunds
We will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the day we receive the returned goods (or proof that you have sent them, whichever is earlier). We will use the same payment method you used for the original transaction.
Exceptions
The right of withdrawal does not apply to:
- Personalised or custom-made items
- Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
- Digital content once download or streaming has begun (where applicable)